Tag Archives: Teams

Channel Posts Search in Teams Returns No Results

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Issue

A user tries to search the posts of a Teams channel (CTRL-F), but no results are returned.  The UI displays “No matches found.”  The same experience happens in the desktop and web UI for Teams.

Resolution

Check to be sure that the user is in the Microsoft 365 group’s members list.  It is possible in some scenarios (AAD Portal and Teams Admin Center when teams are created) that a user would only be in the group’s owners list.

  1. Browse to the AAD Portal in Azure (https://aad.portal.azure.com/)
  2. Select Groups
  3. Search for the Team name (the M365 group name), then click on the group
  4. Click Members on the left navigation of the group blade
  5. Check to see if the impacted user is listed.  If they are not, add.

You may need to wait a few hours before search starts working for the user.

Microsoft Teams / SharePoint Online Integration Not Working

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Issue

When creating Teams in Office 365, you may notice that the files and wiki features (items that depend on access to the back-end SharePoint site collection for the Office 365 group) do not work correctly.

Here is an example of the error In Teams UI

Error Message:
Hang tight, we’re busy making space for your Wiki. Wait a few minutes then try again.

Even after waiting 24 hours, the connection still does not work. Additionally, if you select the “Open in SharePoint” option from the channel menu:

You are given this error message:

We are setting up your file directory.

Lastly, and this is the cause of the issue, you see this error if you try to browse to the underlying SharePoint site collection from off-premises.

Due to organizational policies, you can’t access these resources from this network location.

Cause

Your organization has IP restrictions setup in the SharePoint Online tenant to restrict which source IP addresses are allowed to connect to your sites.

These restrictions can be configured in the SharePoint online Admin Portal:

  1. Open the Office 365 Admin Portal
  2. Browse to Admin Centers -> SharePoint
  3. Click on Device Access on the left navigation
  4. Check the Control access based on network location section for any IP restrictions. Your organization may have put their public IP ranges in this field to limit access to on-premises only.

Resolution

Microsoft teams requires that it (the teams infrastructure) can access your SharePoint tenant. Check with your organization about removing the IP restrictions from SharePoint Online device access policy.